{"id":4520,"date":"2026-02-09T20:29:14","date_gmt":"2026-02-09T20:29:14","guid":{"rendered":"https:\/\/besplatansajt.in.rs\/sajt\/demo\/?page_id=4520"},"modified":"2026-02-10T10:37:01","modified_gmt":"2026-02-10T10:37:01","slug":"reklamacije","status":"publish","type":"page","link":"https:\/\/besplatansajt.in.rs\/sajt\/demo\/reklamacije\/","title":{"rendered":"Reklamacije"},"content":{"rendered":"\n<p>Reklamacije \u2013 evidencija i procesuiranje, jednostavno<\/p>\n\n\n\n<p>Ovaj WordPress dodatak je napravljen da ti reklamacije vi\u0161e ne budu \u201cpapiri po fiokama\u201d, poruke po Viberu i tra\u017eenje mejlova unazad. Sve reklamacije se bele\u017ee na jednom mestu, sa jasnim statusima, rokovima i kompletnom istorijom komunikacije \u2013 spremno za stvaran rad i zakonske obaveze.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0160ta dobija\u0161<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Jednostavna online forma za podno\u0161enje reklamacije<\/strong> (kupac\/posetilac bez naloga) uz obavezno dodavanje dokaza (fotografije) i opcioni YouTube link.<\/li>\n\n\n\n<li><strong>Fiskalni ra\u010dun kao dokaz<\/strong>: kupac mo\u017ee uneti broj fiskalnog ili prilo\u017eiti fajl (PDF\/slika) \u2013 pravilo \u201cbar jedno je obavezno\u201d je podesivo.<\/li>\n\n\n\n<li><strong>Verifikacija WooCommerce porud\u017ebine bez curenja podataka<\/strong>: kupac unosi broj porud\u017ebine i isti email kao pri kupovini \u2013 ako se poklapa, porud\u017ebina je verifikovana; ako ne, ne otkriva se ni\u0161ta.<\/li>\n\n\n\n<li><strong>Poseban admin meni \u201cReklamacije\u201d<\/strong> sa naprednom pretragom (po kupcu, emailu, telefonu, broju porud\u017ebine, ID reklamacije\u2026), filterima i brzim akcijama.<\/li>\n\n\n\n<li><strong>Statusi i workflow kao u ozbiljnom sistemu<\/strong>: Primljena, U obradi, Tra\u017ei dopunu, Prihva\u0107ena, Odbijena, Zavr\u0161ena + arhiviranje, uz log svih promena.<\/li>\n\n\n\n<li><strong>Odgovori kupcu direktno iz admina<\/strong> (HTML editor), sa automatskim slanjem emaila i urednim zapisom u istoriji.<\/li>\n\n\n\n<li><strong>Automatski podsetnik pre isteka zakonskog roka<\/strong> (jednom) da ne \u201cproleti\u201d reklamacija bez odgovora.<\/li>\n\n\n\n<li><strong>Pra\u0107enje reklamacije preko linka (token)<\/strong>: kupac dobija dugme\/link \u201cPrati reklamaciju\u201d i vidi status, rok i odgovore \u2013 bez logovanja.<\/li>\n\n\n\n<li><strong>CSV export<\/strong>: sve, aktivne, zavr\u0161ene, prihva\u0107ene, odbijene \u2013 po potrebi za internu evidenciju ili knjigovodstvo.<\/li>\n\n\n\n<li><strong>hCaptcha za\u0161tita (opciono)<\/strong>: samo unese\u0161 klju\u010deve u pode\u0161avanjima i uklju\u010duje\u0161 kad ti zatreba.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Prilagodljivo i bezbedno<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pode\u0161avanje polja forme<\/strong>: admin mo\u017ee menjati nazive (labele), uklju\u010diti\/isklju\u010diti opcionalna polja i definisati obaveznost (klju\u010dna polja ostaju zaklju\u010dana).<\/li>\n\n\n\n<li><strong>Oznaka reklamacije po tvojoj meri<\/strong>: bira\u0161 svoj prefix\/slug i format numeracije (inkrement ili timestamp).<\/li>\n\n\n\n<li><strong>Privatnost na prvom mestu<\/strong>: nema prikaza li\u010dnih podataka iz porud\u017ebine na frontendu, verifikacija je sigurna i jasna.<\/li>\n\n\n\n<li><strong>Nema brisanja reklamacija<\/strong>: umesto toga postoji <strong>arhiviranje<\/strong> i <strong>anonimizacija<\/strong> (kada \u017eeli\u0161 da ukloni\u0161 li\u010dne podatke, a zadr\u017ei\u0161 evidenciju).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Kako su prijem i obrada reklamacija zakonska obaveza  ovaj plugin bi\u0107e donacija svim na\u0161im klijentima potpuno besplatno.<\/h3>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/cp.webhostingsrbija.rs\/addtocart\/plugin\/WHS-Reklamacije\">Preuzmi Plugin<\/a><\/div>\n<\/div>\n\n\n\n<p>DEMO PRIKAZ:<\/p>\n\n\n\n<hr class=\"wp-block-separator alignfull has-alpha-channel-opacity is-style-wide\"\/>\n\n\n        <div class=\"whs-rek\">\n            \n            <form class=\"whs-rek-form\" method=\"post\" action=\"https:\/\/besplatansajt.in.rs\/sajt\/demo\/wp-admin\/admin-post.php\" enctype=\"multipart\/form-data\">\n                <input type=\"hidden\" name=\"action\" value=\"whs_reklamacije_submit\">\n                <input type=\"hidden\" id=\"_wpnonce\" name=\"_wpnonce\" value=\"31d64dba65\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/sajt\/demo\/wp-json\/wp\/v2\/pages\/4520\" \/>\n                <div class=\"whs-rek-grid\">\n                                        <div class=\"whs-rek-field\">\n                        <label>Ime i prezime \/ naziv kupca *<\/label>\n                        <input type=\"text\" name=\"customer_name\" required>\n                    <\/div>\n\n                                        <div class=\"whs-rek-field\">\n                        <label>Email *<\/label>\n                        <input type=\"email\" name=\"customer_email\" required>\n                    <\/div>\n\n                                        <div class=\"whs-rek-field\">\n                        <label>Telefon *<\/label>\n                        <input type=\"text\" name=\"customer_phone\" required >\n                    <\/div>\n                    \n                                        <div class=\"whs-rek-field\">\n                        <label>Broj porud\u017ebine<\/label>\n                        <input type=\"number\" name=\"order_id\" min=\"1\">\n                        <div class=\"whs-rek-help\">\n                            Broj porud\u017ebine mo\u017eete prona\u0107i u emailu potvrde porud\u017ebine. Email adresa mora biti ista kao ona kojom je poru\u010deno, kako bi porud\u017ebina mogla da se verifikuje.                        <\/div>\n                    <\/div>\n                    \n                                        <div class=\"whs-rek-field\">\n                        <label>Zahtev kupca<\/label>\n                        <select name=\"request_type\">\n                            <option value=\"repair\">Popravka<\/option>\n                            <option value=\"replace\">Zamena<\/option>\n                            <option value=\"refund\">Povra\u0107aj<\/option>\n                            <option value=\"other\" selected>Drugo<\/option>\n                        <\/select>\n                    <\/div>\n                    \n                                        <div class=\"whs-rek-field whs-rek-full\">\n                        <label>Opis reklamacije *<\/label>\n                        <textarea name=\"description\" rows=\"6\" required><\/textarea>\n                    <\/div>\n\n                                        <div class=\"whs-rek-field\">\n                        <label>YouTube video (opciono)<\/label>\n                        <input type=\"url\" name=\"youtube_url\" placeholder=\"https:\/\/www.youtube.com\/...\">\n                    <\/div>\n                    \n                                        <div class=\"whs-rek-field\">\n                        <label>Broj fiskalnog ra\u010duna<\/label>\n                        <input type=\"text\" name=\"fiscal_number\">\n                    <\/div>\n                    \n                                        <div class=\"whs-rek-field whs-rek-full\">\n                        <label>Fiskalni ra\u010dun (PDF\/slika)<\/label>\n                        <input type=\"file\" name=\"fiscal_file\" accept=\".pdf,image\/*\">\n                                            <\/div>\n                    \n                                        <div class=\"whs-rek-field whs-rek-full\">\n                        <label>Fotografije (dokaz) *<\/label>\n                        <input type=\"file\" name=\"evidence_images[]\" accept=\"image\/*\" multiple required>\n                        <div class=\"whs-rek-help\">Obavezno je prilo\u017eiti bar jednu sliku.<\/div>\n                    <\/div>\n\n                    \n                    <div class=\"whs-rek-field whs-rek-full\">\n                        <button type=\"submit\" class=\"whs-rek-btn\">Po\u0161alji reklamaciju<\/button>\n                    <\/div>\n                <\/div>\n            <\/form>\n        <\/div>\n        \n\n\n\n<hr class=\"wp-block-separator alignfull has-alpha-channel-opacity is-style-wide\"\/>\n\n\n\n<p>Na ovom linku mo\u017eete da vidite kako izgleda stranica za pra\u0107enje reklamacije:<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/besplatansajt.in.rs\/sajt\/demo\/stranica-za-pracenje-reklamacija\/?t=98c1210ea06017cc9277b4ff54dc5813\">Stranica pracenje reklamacije<\/a><\/div>\n<\/div>\n\n\n\n<p>Ovde je administrativni deo koji vam pokazuje plugin podesavanja i iz administrativnog ugla:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"376\" src=\"https:\/\/besplatansajt.in.rs\/sajt\/demo\/wp-content\/uploads\/2026\/02\/reklamacije-1024x376.png\" alt=\"\" class=\"wp-image-4528\" srcset=\"https:\/\/besplatansajt.in.rs\/sajt\/demo\/wp-content\/uploads\/2026\/02\/reklamacije-1024x376.png 1024w, https:\/\/besplatansajt.in.rs\/sajt\/demo\/wp-content\/uploads\/2026\/02\/reklamacije-300x110.png 300w, https:\/\/besplatansajt.in.rs\/sajt\/demo\/wp-content\/uploads\/2026\/02\/reklamacije-768x282.png 768w, https:\/\/besplatansajt.in.rs\/sajt\/demo\/wp-content\/uploads\/2026\/02\/reklamacije-1536x563.png 1536w, https:\/\/besplatansajt.in.rs\/sajt\/demo\/wp-content\/uploads\/2026\/02\/reklamacije-600x220.png 600w, https:\/\/besplatansajt.in.rs\/sajt\/demo\/wp-content\/uploads\/2026\/02\/reklamacije.png 1887w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"761\" height=\"671\" src=\"https:\/\/besplatansajt.in.rs\/sajt\/demo\/wp-content\/uploads\/2026\/02\/reklamacije-export.png\" alt=\"\" class=\"wp-image-4529\" srcset=\"https:\/\/besplatansajt.in.rs\/sajt\/demo\/wp-content\/uploads\/2026\/02\/reklamacije-export.png 761w, https:\/\/besplatansajt.in.rs\/sajt\/demo\/wp-content\/uploads\/2026\/02\/reklamacije-export-300x265.png 300w, https:\/\/besplatansajt.in.rs\/sajt\/demo\/wp-content\/uploads\/2026\/02\/reklamacije-export-600x529.png 600w\" sizes=\"(max-width: 761px) 100vw, 761px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"331\" height=\"1024\" src=\"https:\/\/besplatansajt.in.rs\/sajt\/demo\/wp-content\/uploads\/2026\/02\/reklamacije-podesavanja-331x1024.png\" alt=\"\" class=\"wp-image-4530\" srcset=\"https:\/\/besplatansajt.in.rs\/sajt\/demo\/wp-content\/uploads\/2026\/02\/reklamacije-podesavanja-331x1024.png 331w, https:\/\/besplatansajt.in.rs\/sajt\/demo\/wp-content\/uploads\/2026\/02\/reklamacije-podesavanja-97x300.png 97w, https:\/\/besplatansajt.in.rs\/sajt\/demo\/wp-content\/uploads\/2026\/02\/reklamacije-podesavanja-768x2378.png 768w, https:\/\/besplatansajt.in.rs\/sajt\/demo\/wp-content\/uploads\/2026\/02\/reklamacije-podesavanja-496x1536.png 496w, https:\/\/besplatansajt.in.rs\/sajt\/demo\/wp-content\/uploads\/2026\/02\/reklamacije-podesavanja-600x1858.png 600w, https:\/\/besplatansajt.in.rs\/sajt\/demo\/wp-content\/uploads\/2026\/02\/reklamacije-podesavanja-scaled.png 827w\" sizes=\"(max-width: 331px) 100vw, 331px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Reklamacije \u2013 evidencija i procesuiranje, jednostavno Ovaj WordPress dodatak je napravljen da ti reklamacije vi\u0161e ne budu \u201cpapiri po fiokama\u201d, poruke po Viberu i tra\u017eenje mejlova unazad. Sve reklamacije se bele\u017ee na jednom mestu, sa jasnim statusima, rokovima i kompletnom istorijom komunikacije \u2013 spremno za stvaran rad i zakonske obaveze. \u0160ta dobija\u0161 Prilagodljivo i bezbedno [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4531,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4520","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/besplatansajt.in.rs\/sajt\/demo\/wp-json\/wp\/v2\/pages\/4520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/besplatansajt.in.rs\/sajt\/demo\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/besplatansajt.in.rs\/sajt\/demo\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/besplatansajt.in.rs\/sajt\/demo\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/besplatansajt.in.rs\/sajt\/demo\/wp-json\/wp\/v2\/comments?post=4520"}],"version-history":[{"count":5,"href":"https:\/\/besplatansajt.in.rs\/sajt\/demo\/wp-json\/wp\/v2\/pages\/4520\/revisions"}],"predecessor-version":[{"id":4542,"href":"https:\/\/besplatansajt.in.rs\/sajt\/demo\/wp-json\/wp\/v2\/pages\/4520\/revisions\/4542"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/besplatansajt.in.rs\/sajt\/demo\/wp-json\/wp\/v2\/media\/4531"}],"wp:attachment":[{"href":"https:\/\/besplatansajt.in.rs\/sajt\/demo\/wp-json\/wp\/v2\/media?parent=4520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}